Privacy Policy - SmartCity

This Privacy Policy explains how SmartCity collects, uses, stores, and protects user information when using our mobile application. SmartCity provides IPTV, VOD, internet access, VPN connectivity, and device management features for authorized subscribers.

By using the SmartCity app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

SmartCity may collect certain information required to provide the app’s core functionality and services, including:

Account information such as username, subscriber ID, or login credentials.
Internet service information such as plan details, subscription status, and account balance.
Device information required to manage sub-devices and connected devices.
Network-related information needed to provide VPN and internet access features.
App usage information related to IPTV, VOD, and service functionality.
Technical information such as device type, operating system, app version, and error logs.

2. How We Use Your Information

We use user information only to operate, provide, secure, and improve the SmartCity app and its services.

To allow users to log in and access their account.
To provide IPTV and VOD services to authorized subscribers.
To provide VPN connectivity for authorized internet access.
To allow users to add, manage, and control sub-devices.
To display internet plan, subscription, and account information.
To improve app stability, performance, and security.
To prevent misuse, unauthorized access, or service abuse.

3. No User Tracking for Advertising

SmartCity does not track users for advertising purposes. We do not use user data to create advertising profiles, and we do not sell personal information to advertisers or third parties.

Any information collected is used only for app functionality, account management, service access, security, and technical support.

4. VPN and Network Access

The SmartCity app may include VPN functionality to allow authorized users to connect to internet services provided by their service provider.

VPN-related information may be used to establish, maintain, and secure the connection. SmartCity does not use VPN functionality to monitor users for advertising purposes.

5. IPTV and VOD Services

The app may provide access to IPTV channels, movies, and series through VOD services. Access to this content is available only to authorized users and subscribers based on their service provider permissions.

Usage information may be used to enable playback, manage subscriptions, improve streaming performance, and provide technical support.

6. Device and Sub-Device Management

SmartCity allows users to add and manage sub-devices connected to their internet account. Device information is used only to provide device management, access control, and account-related functionality.

7. Data Sharing

We do not sell or rent user data. User information may only be shared when necessary in the following cases:

With service providers required to operate the app and services.
To comply with applicable laws, regulations, or legal requests.
To protect the security, rights, and integrity of SmartCity and its users.
To provide technical support or resolve service-related issues.

8. Data Security

We take reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, or disclosure.

However, no internet-based service can guarantee absolute security. Users should keep their login information secure and avoid sharing their account credentials with others.

9. Data Retention

We retain user information only for as long as needed to provide the app’s services, comply with legal obligations, resolve disputes, and maintain security.

10. Children’s Privacy

SmartCity is intended for authorized subscribers and users of the service. We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information through the app, please contact us.

11. User Rights

Depending on applicable laws, users may have the right to request access, correction, or deletion of their personal information. Users may contact us to request assistance regarding their data.

12. Third-Party Services

The app may rely on third-party services or infrastructure to provide streaming, networking, hosting, analytics, crash reporting, or technical support. These services may process limited data only as required to provide app functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the app after changes means you accept the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Company: SmartCity Beta
Email: info@smartbeta.dev

SmartCity uses user data only for app functionality, account access, service management, security, and technical support. The app does not track users for advertising purposes.

Privacy Policy for SmartCity